About The Press Ganey Survey

At Smiles on East Bay, doing what is best for patients is our top priority. To ensure we are providing the highest level of care possible, a system to monitor patient experience (both positive and negative) has to be in place. This gives us insight into what patients are saying, what their expectations are and in what areas we could do better. To make this a reality, we have partnered with Press Ganey, the recognized leader in healthcare performance improvement.

Founded in 1985 by Irwin Press, PhD, and Rod Ganey, PhD, Press Ganey is the largest provider of healthcare performance improvement solutions, serving over 10,000 healthcare organizations nationwide, including half of all U.S. hospitals. Based in South Bend, Indiana, the company partners with a variety of healthcare providers to offer effective patient experience and performance improvement.

The Survey

Each Press Ganey survey includes a series of questions customized to our office, covering various parts of a patient’s dental visit. This custom survey, featuring both rating scale questions and written comments, is emailed or mailed to patients within a few days of their visit.

Once the surveys are completed and processed by Press Ganey, we evaluate the feedback and use the results to enhance all aspects of our service and care.

What Questions Are Asked?

To give us a clear, effective understanding of what patients are looking for, the survey features a series of questions covering a variety of areas, such as doctor availability, convenience of office hours, facility details, confidence in staff, demonstrated teamwork and more.

What Responses Are Posted Online?

To give prospective patients an accurate representation of our office, we post both positive and negative responses on our website. However, we do monitor all responses received and will not post comments that are slanderous, libelous, profane or inappropriate. When completing the survey, patients can indicate whether or not they would like their comments posted. If a patient does not want to share their comments, we will not post them. Comments posted will also be anonymous.